{"id":7957,"date":"2019-06-27T12:43:06","date_gmt":"2019-06-27T10:43:06","guid":{"rendered":"https:\/\/www.promajna-tours.hr\/informacije\/"},"modified":"2023-09-28T14:37:52","modified_gmt":"2023-09-28T12:37:52","slug":"informace","status":"publish","type":"page","link":"https:\/\/www.promajna-tours.hr\/cs\/informace\/","title":{"rendered":"Informace"},"content":{"rendered":"
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\n\t\t\t\t\t<\/i> Nab\u00eddka\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Informace o agentu\u0159e – cestovn\u00ed kancel\u00e1\u0159 „Promajna tours“, se s\u00eddlem v Promajn\u011b. Adresa agentury Zagreba\u010dka 35. Agentura zprost\u0159edkov\u00e1v\u00e1 rezervaci ubytov\u00e1n\u00ed jm\u00e9nem a na \u00fa\u010det majitele a poskytuje tak ubytov\u00e1n\u00ed hostovi. Agentura tak\u00e9 zprost\u0159edkov\u00e1v\u00e1 p\u016fj\u010dov\u00e1n\u00ed sk\u00fatr\u016f, kol, motorov\u00fdch \u010dlun\u016f a po\u0159\u00e1d\u00e1n\u00ed v\u00fdlet\u016f.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Rezervace a platba\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Dotazy na rezervaci ubytov\u00e1n\u00ed p\u0159ij\u00edm\u00e1me elektronicky, p\u00edsemn\u011b nebo osobn\u011b v kancel\u00e1\u0159i agentury. P\u0159i rezervaci host potvrzuje, \u017ee se sezn\u00e1mil s t\u011bmito V\u0161eobecn\u00fdmi obchodn\u00edmi podm\u00ednkami. V\u0161e v\u00fd\u0161e uveden\u00e9 se tak st\u00e1v\u00e1 pro hosta i agenturu z\u00e1konnou povinnost\u00ed.
\nRezervaci lze prov\u00e9st pouze uhrazen\u00edm z\u00e1lohy, p\u0159i\u010dem\u017e zbytek \u010d\u00e1stky se plat\u00ed p\u0159\u00edmo majiteli v den p\u0159\u00edjezdu.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Cena slu\u017eby\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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V cen\u011b ubytov\u00e1n\u00ed jsou zahrnuty z\u00e1kladn\u00ed slu\u017eby uveden\u00e9 v rezervaci: denn\u00ed n\u00e1jem, lo\u017en\u00ed pr\u00e1dlo, ru\u010dn\u00edky, vybaven\u00e1 kuchy\u0148 s pot\u0159ebn\u00fdm n\u00e1dob\u00edm a p\u0159\u00edslu\u0161enstv\u00edm, voda, elekt\u0159ina, plyn, klimatizace, parkov\u00e1n\u00ed, taxy a pobytov\u00e1 taxa. Speci\u00e1ln\u00ed slu\u017eby nejsou zahrnuty v cen\u011b (sn\u00eddan\u011b, p\u016fj\u010dovna lod\u011bk\u2026) a mus\u00ed se platit zvl\u00e1\u0161\u0165. Ceny ubytov\u00e1n\u00ed schvaluje majitel ubytovac\u00ed jednotky, kter\u00fd m\u00e1 pr\u00e1vo je m\u011bnit. U pobyt\u016f krat\u0161\u00edch ne\u017e \u010dty\u0159i dny se cena zvy\u0161uje o 30%. V p\u0159\u00edpad\u011b zm\u011bny ceny ur\u010dit\u00e9 ubytovac\u00ed jednotky po proveden\u00ed registrace a p\u0159ed zaplacen\u00edm z\u00e1lohy se agentura zavazuje o t\u00e9to zm\u011bn\u011b hosta neprodlen\u011b informovat a zaslat mu nov\u00e9 vy\u00fa\u010dtov\u00e1n\u00ed. Host\u016fm, kte\u0159\u00ed zaplatili z\u00e1lohu, agentura garantuje, \u017ee zb\u00fdvaj\u00edc\u00ed \u010d\u00e1st bude vypo\u010d\u00edt\u00e1na na z\u00e1klad\u011b p\u0159edchoz\u00ed kalkulace, podle kter\u00e9 si host rezervoval ubytovac\u00ed jednotku.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Kategorizace a popis slu\u017eeb\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Nab\u00edzen\u00e9 ubytovac\u00ed jednotky jsou pops\u00e1ny podle ofici\u00e1ln\u00ed kategorizace p\u0159\u00edslu\u0161n\u00e9 instituce. Standardy ubytov\u00e1n\u00ed, stravov\u00e1n\u00ed a dal\u0161\u00edch slu\u017eeb jsou v n\u011bkter\u00fdch m\u00edstech odli\u0161n\u00e9 a nesrovnateln\u00e9.
\nKa\u017ed\u00fd host by m\u011bl b\u00fdt p\u0159ijat do \u010dist\u00e9 a uklizen\u00e9 ubytovac\u00ed jednotky. Povle\u010den\u00ed a ru\u010dn\u00edky nav\u00edc budou k dispozici pro hosty ubytovan\u00e9 d\u00e9le ne\u017e jeden t\u00fdden.
\nHost\u00e9 p\u0159ij\u00ed\u017ed\u011bj\u00ed do ubytovac\u00ed jednotky po 14:00 a opou\u0161t\u011bj\u00ed ubytovac\u00ed jednotku v den odjezdu do 10:00. P\u0159ed\u00e1n\u00ed kl\u00ed\u010de od ubytovac\u00ed jednotky prov\u00e1d\u00ed majitel nebo z\u00e1stupce\u00a0agentury v objektu.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Pr\u00e1vo agentury na zm\u011bny a zru\u0161en\u00ed\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Agentura m\u00e1 pr\u00e1vo zm\u011bnit nebo zru\u0161it rezervovan\u00e9 ubytov\u00e1n\u00ed, pokud p\u0159ed nebo v pr\u016fb\u011bhu dovolen\u00e9 nastanou neo\u010dek\u00e1van\u00e9 okolnosti, kter\u00fdm nelze zabr\u00e1nit nebo je odstranit. Agentura pak s pomoc\u00ed majitele nab\u00edz\u00ed hostovi n\u00e1hradn\u00ed ubytov\u00e1n\u00ed, ale pouze se svolen\u00edm a souhlasem hosta. Nab\u00edzen\u00e9 ubytov\u00e1n\u00ed by m\u011blo b\u00fdt stejn\u00e9 nebo vy\u0161\u0161\u00ed kategorie v cen\u011b ubytov\u00e1n\u00ed, u kter\u00e9ho host potvrdil rezervaci.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Pr\u00e1vo z\u00e1kazn\u00edka na zm\u011bny a zru\u0161en\u00ed\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Pokud si z\u00e1kazn\u00edk p\u0159eje zm\u011bnit nebo zru\u0161it rezervaci provedenou na jeho \u017e\u00e1dost, m\u011blo by tak u\u010dinit p\u00edsemn\u011b.
\nV p\u0159\u00edpad\u011b potvrzen\u00e9 rezervace ubytov\u00e1n\u00ed v soukrom\u00ed je z\u00e1kladem pro v\u00fdpo\u010det storno poplatk\u016f datum obdr\u017een\u00ed p\u00edsemn\u00e9ho storna:<\/p>\n

– 30 dn\u00ed p\u0159ed zah\u00e1jen\u00edm vyu\u017e\u00edv\u00e1n\u00ed slu\u017eby se strh\u00e1v\u00e1 50 % z uhrazen\u00e9 z\u00e1lohy, sn\u00ed\u017een\u00e9 o n\u00e1klady na bankovn\u00ed p\u0159evod.
\n– od 29 do 0 dn\u016f p\u0159ed zah\u00e1jen\u00edm vyu\u017e\u00edv\u00e1n\u00ed slu\u017eeb si ponech\u00e1v\u00e1me celou uhrazenou z\u00e1lohu.<\/p>\n

V p\u0159\u00edpad\u011b, \u017ee se z\u00e1kazn\u00edk nedostav\u00ed na rezervovan\u00e9 ubytov\u00e1n\u00ed do p\u016flnoci v den poskytnut\u00ed slu\u017eby, a neinformoval o tom p\u0159edem agenturu nebo poskytovatele slu\u017eeb, rezervace se pova\u017euje za zru\u0161enou a n\u00e1klady jsou vy\u010d\u00edsleny dle v\u00fd\u0161e uveden\u00e9ho.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Povinnosti agentury a vlastn\u00edk\u016f\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Povinnost\u00ed agentury je postarat se o realizaci slu\u017eeb, jako\u017e i v\u00fdb\u011br vlastn\u00edka a pr\u00e1va a z\u00e1jmy hosta v souladu se zvyklostmi cestovn\u00edho ruchu. Majitel je povinen zajistit, aby hostovi byly poskytnuty v\u0161echny pronajat\u00e9 slu\u017eby, a odpov\u00edd\u00e1 tedy hostu za p\u0159\u00edpadn\u00e9 neproveden\u00ed pronajat\u00fdch slu\u017eeb nebo \u010d\u00e1sti slu\u017eeb. Agentura a majitel vylu\u010duj\u00ed jakoukoli odpov\u011bdnost v p\u0159\u00edpad\u011b zm\u011bn a neproveden\u00ed slu\u017eeb zp\u016fsoben\u00fdch vy\u0161\u0161\u00ed moc\u00ed.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Povinnosti z\u00e1kazn\u00edka\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Host je povinen:<\/p>\n

    \n
  • m\u00edt platn\u00e9 cestovn\u00ed doklady<\/li>\n
  • respektovat celn\u00ed a devizov\u00e9 p\u0159edpisy Chorvatsk\u00e9 republiky<\/li>\n
  • dodr\u017eovat domovn\u00ed \u0159\u00e1d v ubytovac\u00ed jednotce a v dobr\u00e9 v\u00ed\u0159e spolupracovat s majitelem nebo agenturou<\/li>\n
  • uhradit majiteli v pln\u00e9 v\u00fd\u0161i ve\u0161ker\u00e9 \u0161kody zp\u016fsoben\u00e9 v ubytovac\u00ed jednotce.<\/li>\n<\/ul>\n

    Odpov\u011bdnost a n\u00e1klady vznikl\u00e9 v d\u016fsledku nedodr\u017een\u00ed ponese host.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t<\/i> \u0158e\u0161en\u00ed reklamac\u00ed\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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    Host m\u00e1 pr\u00e1vo po\u017eadovat ur\u010dit\u00fd poplatek za zaplacen\u00e9 neproveden\u00e9 slu\u017eby. K \u017e\u00e1dosti mus\u00ed host p\u0159ilo\u017eit p\u00edsemnou st\u00ed\u017enost.
    Reklama\u010dn\u00ed \u0159\u00e1d:

    <\/p>\r\n

      \r\n
    • Pokud host v destinaci nen\u00ed spokojen se stavem ubytovac\u00ed jednotky, m\u011bl by o tom ihned po p\u0159\u00edjezdu informovat agenturu nebo neprodlen\u011b nahl\u00e1sit reklamaci majiteli.
      Host je povinen v dobr\u00e9 v\u00ed\u0159e spolupracovat se z\u00e1stupcem agentury a majitelem na odstran\u011bn\u00ed p\u0159\u00ed\u010din nespokojenosti. Pokud je reklamace opr\u00e1vn\u011bn\u00e1 a slu\u017eba poskytovan\u00e1 majitelem nen\u00ed uspokojiv\u00e1, agentura ud\u011bl\u00e1 v\u0161e pro to, aby se hostu dostalo p\u0159ijateln\u00e9ho \u0159e\u0161en\u00ed, kter\u00e9 odpov\u00edd\u00e1 slu\u017eb\u011b zaplacen\u00e9 majiteli. Agentura ani majitel nesm\u00ed nab\u00edzet hostovi jako n\u00e1hradu za ubytov\u00e1n\u00ed slu\u017ebu ni\u017e\u0161\u00ed hodnoty.

      <\/li>\r\n
    • Pokud host dobrovoln\u011b opust\u00ed ubytovac\u00ed jednotku a najde si jin\u00e9 ubytov\u00e1n\u00ed, a ned\u00e1 tak agentu\u0159e mo\u017enost probl\u00e9m vy\u0159e\u0161it, pak nem\u00e1 host pr\u00e1vo \u017e\u00e1dat vr\u00e1cen\u00ed pen\u011bz ani pod\u00e1vat \u017ealobu o n\u00e1hradu \u0161kody.

      <\/li>\r\n
    • Nejpozd\u011bji do 8 dn\u016f po n\u00e1vratu ze z\u00e1jezdu mus\u00ed host podat p\u00edsemnou reklamaci agentu\u0159e (se zpr\u00e1vou o situaci podepsanou majitelem a p\u0159\u00edpadn\u00fdmi fakturami na vznikl\u00e9 n\u00e1klady). Agentura se zavazuje reklamaci vy\u0159e\u0161it do 14 dn\u016f ode dne obdr\u017een\u00ed reklamace. Host se z\u0159\u00edk\u00e1 zprost\u0159edkov\u00e1n\u00ed jak\u00e9koli jin\u00e9 osoby, soudn\u00ed instituce nebo poskytov\u00e1n\u00ed informac\u00ed m\u00e9di\u00edm, dokud agentura nerozhodne. T\u00edm je vylou\u010den n\u00e1rok hosta na n\u00e1hradu nep\u0159\u00edm\u00fdch \u0161kod. Pokud host na m\u00edst\u011b nereklamoval nevyhovuj\u00edc\u00ed slu\u017eby, nebo pokud podal p\u00edsemnou reklamaci po 8 dnech n\u00e1vratu ze z\u00e1jezdu, agentura takovou n\u00e1mitku neuzn\u00e1.<\/li>\r\n<\/ul>\r\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
      \n\t\t\t
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      \n\t\t\t\t\t<\/i> P\u016fsobnost soudu\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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      Pokud host nen\u00ed spokojen s t\u00edm, jak agentura vy\u0159e\u0161ila jeho st\u00ed\u017enost, m\u00e1 pr\u00e1vo zah\u00e1jit soudn\u00ed \u0159\u00edzen\u00ed. V takov\u00e9m p\u0159\u00edpad\u011b bude m\u00edt pravomoc Obchodn\u00ed soud ve Splitu.<\/p>\n

      Pozn\u00e1mka:
      \nNep\u0159ij\u00edm\u00e1me reklamace na last minute nab\u00eddky nebo na ubytov\u00e1n\u00ed ve v\u00fdprodeji!<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t <\/div>\n\t\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":400356,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/full-width.php","meta":[],"acf":[],"yoast_head":"\nInformace - Promajna Tours<\/title>\n<meta name=\"description\" content=\"Informace - Specializujeme se na ubytov\u00e1n\u00ed v soukrom\u00ed v Promajn\u011b, ale tak\u00e9 na ubytov\u00e1n\u00ed v soukrom\u00ed na zbytku Makarsk\u00e9 rivi\u00e9ry. 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