{"id":7961,"date":"2019-06-27T12:43:06","date_gmt":"2019-06-27T10:43:06","guid":{"rendered":"https:\/\/www.promajna-tours.hr\/informacije\/"},"modified":"2023-09-29T10:16:16","modified_gmt":"2023-09-29T08:16:16","slug":"informacie","status":"publish","type":"page","link":"https:\/\/www.promajna-tours.hr\/sk\/informacie\/","title":{"rendered":"Inform\u00e1cie"},"content":{"rendered":"
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\n\t\t\t\t\t<\/i> Ponuka\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Inform\u00e1cie o agent\u00fare – cestovn\u00e1 kancel\u00e1ria „Promajna tours“, so s\u00eddlom v Promajne. Adresa agent\u00fary Zagreba\u010dka 35. Agent\u00fara sprostredk\u00fava rezerv\u00e1ciu ubytovania v mene a na \u00fa\u010det majite\u013ea, a t\u00fdm poskytuje hos\u0165ovi ubytovanie. Agent\u00fara sprostredk\u00fava aj pren\u00e1jom sk\u00fatrov, bicyklov, motorov\u00fdch \u010dlnov a organizovanie v\u00fdletov.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Rezerv\u00e1cia a platba\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Dopyty na rezerv\u00e1ciu ubytovania prij\u00edmame elektronicky, p\u00edsomne alebo osobne v kancel\u00e1rii agent\u00fary. Pri rezerv\u00e1cii hos\u0165 potvrdzuje, \u017ee sa obozn\u00e1mil s t\u00fdmito V\u0161eobecn\u00fdmi obchodn\u00fdmi podmienkami. T\u00fdmto sa v\u0161etko uveden\u00e9 st\u00e1va pre hos\u0165a a agent\u00faru z\u00e1konnou povinnos\u0165ou.
\nRezerv\u00e1ciu je mo\u017en\u00e9 vykona\u0165 iba uhraden\u00edm z\u00e1lohy, pri\u010dom zvy\u0161ok sumy sa plat\u00ed priamo majite\u013eovi v de\u0148 pr\u00edchodu.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Cena slu\u017eby\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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V cene ubytovania s\u00fa zahrnut\u00e9 z\u00e1kladn\u00e9 slu\u017eby uveden\u00e9 v rezerv\u00e1cii: denn\u00e9 n\u00e1jomn\u00e9, poste\u013en\u00e1 bielize\u0148, uter\u00e1ky, vybaven\u00e1 kuchy\u0148a s potrebn\u00fdm riadom a pr\u00edslu\u0161enstvom, voda, elektrina, plyn, klimatiz\u00e1cia, parkovanie, dane a pobytov\u00e1 taxa. \u0160peci\u00e1lne slu\u017eby nie s\u00fa zahrnut\u00e9 v cene (ra\u0148ajkov\u00e9 slu\u017eby, pren\u00e1jom \u010dlnov…) a je potrebn\u00e9 ich zaplati\u0165 zvl\u00e1\u0161\u0165. Ceny ubytovania schva\u013euje majite\u013e ubytovacej jednotky, ktor\u00fd m\u00e1 pr\u00e1vo ich meni\u0165. Pri pobytoch krat\u0161\u00edch ako \u0161tyri dni sa cena zvy\u0161uje o 30%. V pr\u00edpade zmeny ceny ur\u010ditej ubytovacej jednotky po prihl\u00e1sen\u00ed a pred zaplaten\u00edm z\u00e1lohy sa agent\u00fara zav\u00e4zuje o tom hos\u0165a bezodkladne informova\u0165 a zasla\u0165 mu nov\u00e9 vy\u00fa\u010dtovanie. Hos\u0165om, ktor\u00ed zaplatili z\u00e1lohu, agent\u00fara garantuje, \u017ee zvy\u0161n\u00e1 \u010das\u0165 bude vypo\u010d\u00edtan\u00e1 na z\u00e1klade predch\u00e1dzaj\u00facej kalkul\u00e1cie, pod\u013ea ktorej si hos\u0165 ubytovaciu jednotku rezervoval.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Kategoriz\u00e1cia a popis slu\u017eieb\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Pon\u00fakan\u00e9 ubytovacie jednotky s\u00fa pop\u00edsan\u00e9 pod\u013ea ofici\u00e1lnej kategoriz\u00e1cie pr\u00edslu\u0161nej in\u0161tit\u00facie. \u0160tandardy ubytovania, stravy a in\u00fdch slu\u017eieb s\u00fa na niektor\u00fdch miestach odli\u0161n\u00e9 a neporovnate\u013en\u00e9.
\nKa\u017ed\u00fd hos\u0165 by mal by\u0165 prijat\u00fd do \u010distej a upratanej ubytovacej jednotky. Pre host\u00ed ubytovan\u00fdch dlh\u0161ie ako jeden t\u00fd\u017ede\u0148 bud\u00fa k dispoz\u00edcii \u010fal\u0161ie poste\u013en\u00e9 pr\u00e1dlo a uter\u00e1ky.
\nHostia prich\u00e1dzaj\u00fa do ubytovacej jednotky po 14:00 a v de\u0148 odchodu z ubytovacej jednotky odch\u00e1dzaj\u00fa do 10:00. Odovzdanie k\u013e\u00fa\u010da od ubytovacej jednotky vykon\u00e1va v objekte majite\u013e alebo z\u00e1stupca RK.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Pr\u00e1vo agent\u00fary na zmeny a zru\u0161enie\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Agent\u00fara m\u00e1 pr\u00e1vo zmeni\u0165 alebo zru\u0161i\u0165 rezervovan\u00e9 ubytovanie, ak pred alebo po\u010das dovolenky nastan\u00fa neo\u010dak\u00e1van\u00e9 okolnosti, ktor\u00fdm sa ned\u00e1 vyhn\u00fa\u0165 alebo ich odstr\u00e1ni\u0165. Agent\u00fara potom s pomocou majite\u013ea pon\u00faka hos\u0165ovi n\u00e1hradn\u00e9 ubytovanie, av\u0161ak len s povolen\u00edm a s\u00fahlasom hos\u0165a. Pon\u00fakan\u00e9 ubytovanie by malo by\u0165 rovnakej alebo vy\u0161\u0161ej kateg\u00f3rie v cene ubytovania, v ktorom hos\u0165 potvrdil rezerv\u00e1ciu.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Pr\u00e1vo z\u00e1kazn\u00edka na zmeny a zru\u0161enie\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Ak chce z\u00e1kazn\u00edk zmeni\u0165 alebo zru\u0161i\u0165 rezerv\u00e1ciu vykonan\u00fa na jeho \u017eiados\u0165, mus\u00ed tak urobi\u0165 p\u00edsomne.
\nV pr\u00edpade potvrdenej rezerv\u00e1cie ubytovania v s\u00fakrom\u00ed je z\u00e1kladom pre v\u00fdpo\u010det storno n\u00e1kladov d\u00e1tum prijatia p\u00edsomn\u00e9ho storna:
\n– 30 dn\u00ed pred za\u010diatkom vyu\u017e\u00edvania slu\u017eby sa odpo\u010d\u00edta 50 % zo zaplatenej z\u00e1lohy, zn\u00ed\u017eenej o n\u00e1klady na bankov\u00fd prevod.
\n– od 29 do 0 dn\u00ed pred za\u010diatkom vyu\u017e\u00edvania slu\u017eieb si ponech\u00e1vame cel\u00fa zaplaten\u00fa z\u00e1lohu.
\nAk sa z\u00e1kazn\u00edk nedostav\u00ed na rezervovan\u00e9 ubytovanie do polnoci v de\u0148 poskytnutia slu\u017eby, a neinformoval o tom agent\u00faru alebo poskytovate\u013ea slu\u017eieb vopred, rezerv\u00e1cia sa pova\u017euje za zru\u0161en\u00fa a n\u00e1klady sa vypo\u010d\u00edtaj\u00fa pod\u013ea vy\u0161\u0161ie uveden\u00e9ho.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Povinnosti agent\u00fary a vlastn\u00edkov\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Povinnos\u0165ou agent\u00fary je postara\u0165 sa o realiz\u00e1ciu slu\u017eieb, ako aj v\u00fdber vlastn\u00edka a pr\u00e1va a z\u00e1ujmy hos\u0165a v s\u00falade so zvyklos\u0165ami cestovn\u00e9ho ruchu. Majite\u013e je povinn\u00fd zabezpe\u010di\u0165, aby hos\u0165ovi boli poskytnut\u00e9 v\u0161etky prenajat\u00e9 slu\u017eby a preto zodpoved\u00e1 hos\u0165ovi za pr\u00edpadn\u00e9 neplnenie prenajat\u00fdch slu\u017eieb alebo \u010dasti slu\u017eieb. Agent\u00fara a majite\u013e vylu\u010duj\u00fa ak\u00fako\u013evek zodpovednos\u0165 v pr\u00edpade zmien a neposkytnutia slu\u017eieb sp\u00f4soben\u00fdch vy\u0161\u0161ou mocou.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t<\/i> Povinnosti z\u00e1kazn\u00edka\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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Hos\u0165 je povinn\u00fd:<\/p>\n

    \n
  • ma\u0165 platn\u00e9 cestovn\u00e9 doklady<\/li>\n
  • re\u0161pektova\u0165 coln\u00e9 a dev\u00edzov\u00e9 predpisy Chorv\u00e1tskej republiky<\/li>\n
  • dodr\u017eiava\u0165 domov\u00fd poriadok v ubytovacej jednotke a v dobrej viere spolupracova\u0165 s majite\u013eom alebo agent\u00farou<\/li>\n
  • uhradi\u0165 majite\u013eovi v plnej v\u00fd\u0161ke \u0161kody sp\u00f4soben\u00e9 v ubytovacej jednotke.<\/li>\n<\/ul>\n

    Hos\u0165 nesie zodpovednos\u0165 a n\u00e1klady vzniknut\u00e9 v d\u00f4sledku nedodr\u017eania pravidiel.<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\t\t\t<\/i> Rie\u0161enie reklam\u00e1ci\u00ed\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
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    Hos\u0165 m\u00e1 pr\u00e1vo po\u017eadova\u0165 ur\u010dit\u00fd poplatok za neuskuto\u010dnen\u00e9 zaplaten\u00e9 slu\u017eby. K \u017eiadosti mus\u00ed hos\u0165 prilo\u017ei\u0165 p\u00edsomn\u00fa reklam\u00e1ciu.
    Postup pri reklam\u00e1cii:

    <\/p>\r\n

      \r\n
    • Ak hos\u0165 v cie\u013eovej destin\u00e1cii nie je spokojn\u00fd so stavom ubytovacej jednotky, mal by o tom ihne\u010f po pr\u00edchode informova\u0165 agent\u00faru, pr\u00edpadne reklam\u00e1ciu ihne\u010f nahl\u00e1si\u0165 majite\u013eovi.
      Hos\u0165 je povinn\u00fd v dobrej viere spolupracova\u0165 so z\u00e1stupcom agent\u00fary a majite\u013eom na odstr\u00e1nen\u00ed pr\u00ed\u010din nespokojnosti. Ak je reklam\u00e1cia opr\u00e1vnen\u00e1 a slu\u017eba poskytovan\u00e1 majite\u013eom nie je uspokojiv\u00e1, agent\u00fara urob\u00ed v\u0161etko pre to, aby hos\u0165 dostal prijate\u013en\u00e9 rie\u0161enie, ktor\u00e9 zodpoved\u00e1 zaplatenej slu\u017ebe majite\u013eovi. Agent\u00fara alebo majite\u013e nesmie pon\u00faknu\u0165 hos\u0165ovi ako n\u00e1hradu za ubytovanie slu\u017ebu ni\u017e\u0161ej hodnoty.

      <\/li>\r\n
    • Ak hos\u0165 dobrovo\u013ene opust\u00ed ubytovaciu jednotku a n\u00e1jde si in\u00e9 ubytovanie, a teda ned\u00e1 agent\u00fare mo\u017enos\u0165 probl\u00e9m vyrie\u0161i\u0165, hos\u0165 nem\u00e1 pr\u00e1vo \u017eiada\u0165 vr\u00e1tenie pe\u0148az\u00ed ani poda\u0165 \u017ealobu o n\u00e1hradu \u0161kody.

      <\/li>\r\n
    • Najnesk\u00f4r do 8 dn\u00ed po n\u00e1vrate zo z\u00e1jazdu je hos\u0165 povinn\u00fd poda\u0165 agent\u00fare p\u00edsomn\u00fa reklam\u00e1ciu (so spr\u00e1vou o vzniknutej situ\u00e1cii podp\u00edsanou majite\u013eom a pr\u00edpadn\u00fdmi fakt\u00farami za vzniknut\u00e9 n\u00e1klady). Agent\u00fara sa zav\u00e4zuje reklam\u00e1ciu vyrie\u0161i\u0165 do 14 dn\u00ed odo d\u0148a prijatia reklam\u00e1cie. Do rozhodnutia agent\u00fary sa hos\u0165 vzd\u00e1va sprostredkovania akejko\u013evek inej osoby, s\u00fadnej in\u0161tit\u00facie alebo poskytovania inform\u00e1ci\u00ed m\u00e9di\u00e1m. T\u00fdm je vyl\u00fa\u010den\u00fd n\u00e1rok hos\u0165a na n\u00e1hradu nepriamych \u0161k\u00f4d. Ak hos\u0165 na mieste nereklamoval nevyhovuj\u00face slu\u017eby, alebo ak podal p\u00edsomn\u00fa reklam\u00e1ciu po 8 d\u0148och n\u00e1vratu zo z\u00e1jazdu, agent\u00fara tak\u00fato n\u00e1mietku neuzn\u00e1.<\/li>\r\n<\/ul>\r\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
      \n\t\t\t
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      \n\t\t\t\t\t<\/i> Pr\u00e1vomoc s\u00fadu\t\t\t\t<\/h4>\n\t\t\t<\/div>\n\t\t\t
      \n\t\t\t\t

      Ak hos\u0165 nie je spokojn\u00fd s t\u00fdm, ako agent\u00fara vyrie\u0161ila jeho reklam\u00e1ciu, m\u00e1 pr\u00e1vo poda\u0165 n\u00e1vrh na za\u010datie s\u00fadneho konania. V takom pr\u00edpade bude ma\u0165 pr\u00e1vomoc Obchodn\u00fd s\u00fad v Splite.<\/p>\n

      Pozn\u00e1mka:
      \nNeakceptujeme reklam\u00e1cie na last minute ponuky, ani na ubytovanie so zn\u00ed\u017eenou cenou!<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t <\/div>\n\t\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":400360,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/full-width.php","meta":[],"acf":[],"yoast_head":"\nInform\u00e1cie - Promajna Tours<\/title>\n<meta name=\"description\" content=\"Inform\u00e1cie - Promajna Tours p\u00f4sob\u00ed od roku 2005. \u0160pecializujeme sa na ubytovanie na s\u00fakrom\u00ed v Promajne ale aj na zvy\u0161ku Makarskej rivi\u00e9ry.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.promajna-tours.hr\/sk\/informacie\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Inform\u00e1cie - 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